my77's Privacy Policy

What Information We Collect

When you create an account and use our services at my77, we may collect the following types of information:

• Identity Information: Your full name, date of birth, national ID or passport number (for age verification).
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, Upay account numbers or bank account details — solely for processing deposits and withdrawals.
• Technical Information: IP address, device type, browser version, operating system, and the time of access to the website.
• Transaction Information: Deposit and withdrawal history, betting activity, and bonus usage records.
• Cookies and Tracking Data: Information about your browsing activity on the website (see Section 7 for details).

Purpose of Data Collection

We use the information collected for the following legitimate purposes:

• Registering accounts and verifying identity, and confirming the 21+ age requirement.
• Processing deposits, withdrawals, and other financial transactions.
• Providing bonuses, promotions, and VIP program benefits.
• Preventing fraud, money laundering, and other illegal activity.
• Providing customer support through our 24/7 Bangla support team.
• Improving platform functionality and the user experience.
• Complying with applicable laws and regulations.
• Monitoring user activity to ensure responsible gaming.

Data Retention Period

my77 retains your information for as long as your account is active and for as long as legal obligations require thereafter. Generally, financial and transaction records are retained for a minimum of five (5) years after account closure, which is necessary to meet relevant legal requirements. After the retention period ends, data is securely deleted or anonymised.

Legal Basis for Processing Data

my77 processes your information on the following legal bases:

• Contractual Necessity: Processing is necessary to fulfil the agreement to provide our services.
• Legal Obligation: To comply with applicable laws, KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
• Legitimate Interests: For fraud prevention, ensuring security, and improving service quality.
• Consent: For marketing communications and optional services, based on your consent.

Sharing Information with Third Parties

my77 does not sell your personal information to third parties. However, in the following circumstances, certain information may be shared with trusted partners:

• Payment Processors: Relevant financial information is shared to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions.
• Game Providers: Authorised game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt may receive limited information to operate games on their platforms.
• IT Service Providers: Companies contracted for server hosting, cybersecurity, and technical support.
• Legal Authorities: In cases of court orders, lawful requests from investigative bodies, or legal obligations.

Third-party partners are bound by contractual terms to keep your information confidential and may not use your information for any other purpose.

Data Security Measures

my77 adopts industry-standard technical and organisational measures to protect your information:

• SSL Encryption: All data transmitted on the website is secured using SSL/TLS encryption technology.
• Secure Servers: Your information is stored in secure, access-controlled data centres.
• Access Controls: Only authorised staff who need access to carry out their responsibilities can access your information.
• Regular Security Audits: Regular cybersecurity tests are conducted to identify and address vulnerabilities in our systems.
• Password Protection: Passwords are stored in encrypted form — no my77 employee can ever know or ask for your password.
• Two-Factor Authentication: Two-Factor Authentication (2FA) is available for additional account security.

However, transmitting information over the internet is not completely risk-free, and my77 cannot guarantee absolute security. We always take the highest protective measures and will act quickly in the event of any security incident.

Cookie Policy

Cookies and similar technologies are used on the my77 website. Cookies are small text files that your browser stores on your device.

Types of Cookies

• Essential Cookies: Required for the basic functionality of the website — maintaining login sessions and security-related operations. Disabling these will prevent the site from working properly.
• Functionality Cookies: Used to remember your preferences, such as language settings and account-related choices.
• Analytics Cookies: Used to analyse website traffic and user behaviour in order to improve the platform.

You can disable non-essential cookies by changing your browser settings. However, this may limit some features.

Your Rights

As a user of the my77 platform, you have the following rights:

• Right of Access: The right to know what information my77 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive a copy of your information in a common format.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise these rights, email [email protected] or contact our 24/7 live chat support. We will verify your request and respond in a timely manner.

Protection of Minors

my77 is for users aged 21 and above only. We do not knowingly collect any information from persons under the age of 21. We verify age at the time of account registration, and if it becomes known that a user's account belongs to someone under 21, their account will be suspended immediately and all information will be deleted.

If you believe a minor has opened an account on our platform, please notify us immediately at [email protected].

International Data Transfers

For the purposes of operating my77, your information may be stored or processed on servers in countries outside Bangladesh. In such cases, we ensure that:

• The receiving country or organisation follows adequate data protection standards.
• Contractual safeguards are in place for the transfer of data.
• Encryption is used during data transfer.

By using the my77 platform, you consent to this type of international data transfer, which will always be governed by the terms of this Privacy Policy.

Changes to the Privacy Policy

my77 reserves the right to update this Privacy Policy at any time. If significant changes are made to the policy, we will notify you in the following ways:

• Displaying the updated date on this page of the website.
• Sending a notification to your registered email address.
• Notifying you of the changes at your next login.

Continuing to use my77 after the updated policy is published will be taken as your acceptance of the new terms. We recommend that you review this page regularly.

Marketing Communications

If you have agreed to receive promotional messages and offers from my77 by email or SMS, you may withdraw that consent at any time. To stop marketing communications:

• Use the "Unsubscribe" link at the bottom of email messages.
• Email [email protected] to request an opt-out.
• Let us know via our 24/7 live chat support.

Even if you opt out of marketing communications, you will continue to receive important transactional notifications related to your account.