Safe Gaming

Our commitment to responsible gaming at my77

Entertainment should never become a burden — my77 is here with you to ensure safe, informed, and controlled gaming. Set your limits and play with enjoyment.

For 21+ only SSL secured 24/7 support

Important Notice: my77 is an entertainment platform for those aged 21 and above only. Persons under 21 are strictly prohibited from creating an account or participating in any gaming activity. We firmly believe that responsible gaming is part of a happy and healthy life.

Our Philosophy

Gaming means entertainment, not obligation

At my77 we believe online gaming should be an enjoyable leisure activity. It should never be considered an alternative source of income or a solution to financial problems. Come to our platform to play with a smile, within limits, and while keeping control of your own life.

Responsible gaming is not just about following rules — it is about protecting yourself and those you care about. my77 provides you with all the tools and information you need so that you can always make informed decisions.

Protection Tools

Keep it in your control

my77 provides a number of effective tools to help you maintain healthy gaming habits. Using these tools, you can set limits according to your own preferences.

Deposit Limit

Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. A 7-day waiting period applies to increasing a limit, but it can be reduced right away.

Time-Out Feature

Use the time-out feature when you want to take a short break. You can temporarily suspend your account for anywhere from 24 hours up to 6 weeks. No login or gaming is possible while the time-out is active.

Self-Exclusion

Choose self-exclusion for a longer-term break. You have the option to close your account for 6 months or permanently. During this time, no promotional communications will be sent from my77 either.

Session Time Limit

Set the duration of each gaming session. After the specified time, a reminder will appear automatically. This feature is particularly effective for avoiding excessive time spent gaming.

Bet History

View your complete gaming history at any time. All information is transparently available — how much you have deposited, how much you have played, and how much you have won or lost. This is invaluable for understanding your own gaming patterns.

Direct Support

If you are experiencing any problems related to gaming, contact our 24/7 live chat support. Our Bengali-speaking support team is always ready to help you and will maintain complete confidentiality about your situation.

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Stay Alert

Signs of problematic gaming

If any of the following signs appear in you or someone close to you, it is time to become aware of responsible gaming. Taking action while the problem is still small is the most effective approach.

Remember — seeking help is not a sign of weakness; it reflects courage and making the right decision for yourself. my77 always prioritizes your wellbeing over gaming.

You are spending more than your set budget and placing larger bets trying to recover money you have lost.
You are trying to stop gaming but cannot — your plans to stop keep failing.
You are gaming in secret away from family, friends, or work, or you are lying about your gaming.
You feel anxious, irritable, or restless when you cannot game.
You are struggling to cover everyday essential expenses (food, rent, bills) because money is being spent on gaming.
You are prioritizing gaming over sleep, food, or your health.
After winning, you feel a strong urge to keep playing and cannot stop.
Detailed Guide

How to use protection tools

my77's protection tools are easily accessible in your account settings. Detailed information about each tool is provided below.

How the deposit limit works

From the "Responsible Gaming" section in Account Settings, you can set a daily, weekly, or monthly deposit limit. The minimum deposit at my77 is ৳100. Once a limit is set, it will no longer be possible to deposit more than that amount. Reducing the limit is immediate, but increasing it requires a 7-day wait — this rule is intentional so that decisions are not made impulsively.

How to activate time-out

The time-out feature temporarily deactivates your account. Take a break for 24 hours, 72 hours, 1 week, or 6 weeks. While the time-out is active, you will not be able to log in and will not receive any promotional emails from my77. The account reactivates automatically once the period ends.

The self-exclusion process

Self-exclusion is the most powerful tool for a long-term gaming break. Options are available to close your account for 6 months, 1 year, 2 years, or permanently. If you attempt to open a new account during this time, we will detect and close it. To activate self-exclusion, contact the support team via live chat.

Session Reminder

The session reminder feature displays a message after a set period of time, reminding you how long you have been playing. Set reminders at 30-minute, 1-hour, or 2-hour intervals. Time awareness is an important part of responsible gaming.

Our Commitment

my77's accountability

As a trusted gaming platform, my77 does not only provide entertainment — we actively work to ensure the wellbeing and financial safety of each of our users. Responsible gaming is at the core of our business values.

Our support team is specially trained to help users experiencing gaming problems with sensitivity. No request is unreasonable — your wellbeing is our priority.

We will never allow persons under 21 to create an account and follow a zero-compromise policy on age verification.
No promotional messages will be sent to users who have self-excluded — we respect their privacy and their decision.
Our advertising is never directed at minors, and we run our campaigns with responsible gaming at the forefront.
Users' gaming data is stored under secure SSL encryption and is never shared with third parties without the user's consent.
When signs of a gaming problem are identified, our support team proactively takes steps to help the user as needed.
All games follow fair play principles — every outcome is completely random and determined without any manipulation.
FREQUENTLY ASKED QUESTIONS

Questions about responsible gaming

Answers to frequently asked questions about responsible gaming are compiled here.

The minimum age to create an account and participate in gaming at my77 is 21. During account verification, we may request the necessary information to confirm your age. If an account belonging to someone under 21 is identified, it will be closed immediately and any deposited funds will be returned.

After logging into your account, go to the "Account Settings" section and select the "Responsible Gaming" option. There you can set daily, weekly, and monthly deposit limits separately. Reducing a limit takes effect immediately. If you have any trouble, contact our 24/7 live chat — our support team will guide you in Bengali.

Yes, self-exclusion is fully effective. Once activated, you will not be able to log into your account for the specified period. No promotional messages will be sent from my77 either. If you attempt to open a new account, our system will detect and block it. The account cannot be reactivated before the self-exclusion period ends.

Ask yourself a few simple questions: Am I spending more than my set budget? Am I placing more bets trying to recover money I've lost? Do I feel anxious when I can't game? Is gaming affecting time with family or work? If the answer to even one of these is yes, it's time to be cautious. Talk to us on live chat — we will only help, without judgment.

A time-out is a temporary break — from 24 hours up to 6 weeks. The account reactivates automatically when the period ends. It is ideal for a light gaming break. Self-exclusion, on the other hand, is a longer-term step — from 6 months up to permanent. The account cannot be reactivated before the period ends. If you feel gaming is getting out of control, self-exclusion is the right choice.

my77 is entirely an entertainment platform. Any winnings from gaming are a pleasant bonus — they are not a substitute for regular income. Using gaming to escape financial pressure is a dangerous mindset. For healthy gaming habits, always spend only an amount that, if lost, will not cause problems in your life.

First, acknowledge the problem and speak with empathy rather than anger. Consider professional psychosocial support. Contact the my77 support team — we can help apply self-exclusion or other protective measures to the person's account. Remember, asking for help is the most courageous step.
Need help?

Support is always with you

Get in touch with us

If you have any concerns about gaming or would like to learn more about the responsible gaming tools, contact our specialist support team. We speak Bengali and take your concerns seriously. No judgment — just support.

24/7 live chat support (in Bengali) — click the live chat button from any page on the site
[email protected]
All your information is completely confidential — no information is shared with third parties

Gaming addiction is a serious health issue. If you need professional mental health care, consult your nearest health center or a mental health specialist. my77 always prioritizes your wellbeing.

Enjoy the entertainment, with responsibility

Enjoy your favorite games — cricket betting, slots, or casino. Play within your limits and make every moment enjoyable.

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